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Telephony

Giving you the tools to stay connected.

Call Packages and Lines

Working with a range of trusted partners we can provide business calls and line packages that are tailored to meet the specific communications requirements of your business, whatever its size today or tomorrow.

Our partners can offer you a full range of telecommunications services and highly competitive tariffs as well. Whether you need us to arrange the installation of new lines or want to transfer your existing services, we can help make everything quick and easy with no disruption to your business operations.

Whether you use traditional analogue or ISDN lines or emerging technology like SIP trunks, speak to IT First.

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Call Packages and Lines
Avaya IP Office PBX Systems

Avaya IP Office PBX Systems

As Avaya Business Partners we can help you to create your most productive mobile workforce. Easily and cost-effectively increase communications capacity, adding enhanced capabilities as your business expands. Gain business and customer service efficiencies. Avaya IP Office is easily customized to meet the communications needs of any small, midsize, enterprise branch, and growing business.


With IP Office, you can give your employees the communications tools they need to perform at their best.

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Microsoft Lync

Microsoft® Lync™ ushers in a new connected user experience transforming every communication into an interaction that is more collaborative, engaging, and accessible from anywhere. For IT, the benefits are equally powerful, with a highly secure and reliable system that works with existing tools and systems for easier management, lower cost of ownership, smoother deployment and migration, and greater choice and flexibility.

Microsoft Lync Server 2010 is built from the ground up to be a single platform that can enhance, extend, and even replace traditional and IP PBX systems.

 

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Microsoft Lync
Call Logging and Recording

Call Logging and Recording

Call Logging products show you how efficiently and effectively you are dealing with your customers and gives you the information you need to improve. Reporting capabilities mean that you will soon see measurable results throughout your business.


Our package is a Windows-based application that uses the data output from your telephone system (PBX), checks it, costs it and stores it automatically. From this, not only can it produce a whole range of management reports with vivid graphs, charts and tables, custom-defined if required, but all of its functions can be performed from anywhere in the world using a standard web browser - no client software is required.


 

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Hosted Telephony

Improved reliability, flexibility and control are already benefits regularly associated with a hosted phone system, when compared to traditional telephony.

By moving to a hosted solution, data from calls is no longer reliant on fixed phone lines. This offers businesses far more flexibility and control over where and how phone calls are recieved, ensuring your customers can always get through. In the event of a disaster, a hosted handset can be plugged in to any broadband connection at home or in another office.

The easy-to-use online portal ensures you are always fully in control of your business communications. Changes to features and customisations to individual user requirements can be made quickly and simply online.

Unlike a traditional phone system, Horizon is hosted on your behalf. There are no expensive maintenance or running costs and you pay for what you use on a simple per-user basis, meaning you could actually save money by making the change.

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Hosted Telephony